KEWB PRIVACY POLICY

Introduction

1.1. Overview

This Privacy Policy outlines the practices of Kewb Labs OÜ (“we,” “us,” or “our”) concerning the collection, use, and disclosure of personal information in connection with the Kewb platform, a multichannel live streaming web app, and its associated mobile app (collectively referred to as the “platform”). Protecting the privacy of our users (“you” or “your”) is of utmost importance to us. This Privacy Policy is designed to inform you about our practices and to help you make informed decisions about the use of our platform.

1.2. Scope

This Privacy Policy applies to personal information collected through the platform, including information provided by users during account creation, content submission, and any other interaction with the platform. By using the platform, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the platform.

Collection of Personal Information

2.1. Information Provided by Users

When you create an account or use the Kewb platform, we may collect personal information that you voluntarily provide to us, such as your name, email address, username, avatar image, and any optional bio information. We may also collect payment information, such as credit card details, for the processing of subscription fees. However, we do not store credit card information on our servers, as payments are processed by a secure third-party payment processor.

2.2. Information Collected Automatically

When you use the Kewb platform, we may automatically collect certain information about your device, usage, and interactions with the platform. This information may include your IP address, browser type, device type, operating system, access times, pages viewed, and interactions with other users or content on the platform. We may use cookies, web beacons, or other tracking technologies to collect this information.

2.2.1. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to help us understand how users interact with the Kewb platform. Google Analytics collects information such as the pages you visit, time spent on the platform, and the referring website or search terms that led you to the platform. This information is aggregated and anonymized to protect your privacy. Google Analytics uses cookies to collect this information, and the information generated by the cookies is transmitted to and stored by Google on servers in the United States. You can learn more about Google Analytics’ data practices by visiting their Privacy Policy at https://policies.google.com/privacy.

2.3. Managing Cookies and Tracking Technologies

This information helps us understand user preferences, improve the platform’s functionality, and provide a better user experience. You may be able to disable the collection of certain information through your browser or device settings, such as by managing your cookie preferences or opting out of Google Analytics tracking. To opt out of Google Analytics tracking, you can use Google’s Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. Note that disabling certain tracking technologies may affect the functionality of the platform.

Use and Disclosure of Personal Information

3.1. Purposes of Use

We use the personal information collected from users for various purposes, including but not limited to:

a. Providing, maintaining, and improving the Kewb platform and its services.
b. Personalizing your experience on the platform by customizing content, recommendations, and user interactions.
c. Processing payments for subscription packages and other services.
d. Communicating with you about updates, promotions, or other information related to the platform and its services.
e. Responding to your inquiries, feedback, or concerns.
f. Enhancing the security and integrity of the platform.
g. Complying with legal requirements, court orders, or other requests from law enforcement authorities.

3.2. Sharing with Third Parties

We may share your personal information with third parties under certain circumstances, such as:

a. Third-party service providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, data storage, or analytics. These service providers may access your personal information only to perform their specific tasks and are obligated to protect your information in accordance with applicable laws and regulations.
b. Business transfers: In the event of a merger, acquisition, sale of assets, or other business transactions, we may transfer your personal information to the relevant parties involved in the transaction, subject to applicable privacy protections.
c. Legal compliance: We may disclose your personal information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or the safety of our users or others.

3.3. Legal and Law Enforcement Requests

We may disclose your personal information to comply with legal or regulatory requirements, such as responding to a subpoena, court order, or other lawful requests from law enforcement or regulatory authorities. We reserve the right to cooperate with law enforcement in any investigation involving potential illegal activities on the platform or the violation of our Terms of Service.

Data Security and Retention

4.1. Security Measures

We take the security of your personal information seriously and implement various technical, physical, and administrative measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure data storage, access controls, and security training for our employees. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. We encourage you to protect your account by using a strong password and keeping it confidential.

4.2. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements. The specific retention period for your personal information may depend on various factors, such as the nature of the information, the purpose of its collection, and our legal obligations. When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws and regulations.

User Rights and Control

5.1. Access, Modification, and Deletion

You have the right to access, modify, or delete your personal information stored on the Kewb platform. You can review and update your account information, such as your name, email address, username, and avatar image, through the account settings or user profile section of the platform. If you wish to delete your account and the associated personal information, please contact our customer support team or follow the account deletion process provided within the platform.

5.2. Objection and Restriction of Processing

In certain circumstances, you may have the right to object to or restrict the processing of your personal information. For example, you may object to the use of your personal information for direct marketing purposes or request the restriction of processing if you believe the information is inaccurate or no longer necessary for the purposes it was collected. To exercise these rights, please contact our customer support team with a detailed explanation of your request.

5.3. Withdrawal of Consent

Where the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on consent before its withdrawal. To withdraw your consent, please contact our customer support team or follow the relevant instructions provided within the platform. Note that withdrawing your consent may affect your access to certain features or services of the platform.

Third-Party Services and Links

6.1. Integration of Third-Party Services

The Kewb platform may integrate with third-party services to provide additional features, functionality, or content. These third-party services may collect, use, and disclose your personal information in accordance with their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you choose to use or interact with on the platform.

6.2. Links to External Websites

The Kewb platform may contain links to external websites, including those of our partners, advertisers, or other third parties. When you click on these links, you will be directed to the respective website, which may have its own privacy policy and practices. We are not responsible for the content, privacy policies, or practices of any external websites and encourage you to review their privacy policies before providing any personal information.

6.3. Liability for Third-Party Services and Links

Kewb Labs OÜ is not responsible or liable for the privacy practices, policies, or actions of any third parties, including those providing third-party services or operating external websites linked to from the Kewb platform. We encourage you to exercise caution and review the privacy policies of any third-party services or websites you interact with through the platform.

International Data Transfers

As Kewb Labs OÜ operates globally, your personal information may be transferred to, stored, or processed in countries other than your country of residence. These countries may have different data protection laws and regulations than those in your country. We take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, regardless of the country in which it is processed.

When transferring your personal information across borders, we may use standard contractual clauses approved by the relevant authorities, seek your consent, or rely on other legal mechanisms to ensure the lawful transfer of data. By using the Kewb platform, you consent to the transfer, storage, and processing of your personal information in countries outside your country of residence, as described in this Privacy Policy.

Children’s Privacy

The Kewb platform is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take appropriate measures to promptly delete such information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact our customer support team. We will take steps to verify your identity and, if necessary, delete any personal information related to the child from our records.

Changes to the Privacy Policy

9.1. Updates and Modifications

We may update or modify this Privacy Policy from time to time to reflect changes in our data collection, usage, or disclosure practices, or to comply with applicable laws and regulations. When we make changes to the Privacy Policy, we will revise the “last updated” date at the beginning of the policy and notify you through the platform or via email, as appropriate.

9.2. Continued Use of the Platform

Your continued use of the Kewb platform after any changes to the Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue your use of the platform and delete your account.

9.3. Notification of Changes

We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices and how we protect your personal information. If we make any significant changes to the Privacy Policy that materially affect our collection, use, or disclosure of your personal information, we will notify you through the platform, by email, or by other means, as appropriate.

Contact Information and Support

10.1. Customer Support

If you have any questions, concerns, or requests related to this Privacy Policy, your personal information, or the Kewb platform, please contact our customer support team. We will make every effort to address your inquiries and resolve any issues you may have.

10.2. Feedback and Suggestions

We welcome your feedback and suggestions for improving our privacy practices and the Kewb platform. If you have any ideas or recommendations, please feel free to share them with our customer support team.

10.3. Contact Information

You can reach our customer support team and direct any privacy-related inquiries to the following contact information:

Email: hi@kewb.io

GDPR Data Protection Rights

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights related to your personal information. Kewb Labs OÜ aims to respect and uphold these rights, which include:

11.1. Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide you with this information in a structured, commonly used, and machine-readable format, subject to verifying your identity.

11.2. Right to Rectification

You have the right to request the correction of any inaccurate or incomplete personal information we hold about you. We will make the necessary corrections promptly upon receiving your request, subject to verifying your identity.

11.3. Right to Erasure (Right to be Forgotten)

You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or when you have withdrawn your consent for its processing, subject to our legal obligations, data retention policies, and verifying your identity.

11.4. Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal information in certain situations, such as when you contest the accuracy of the data or when you have objected to the processing based on our legitimate interests.

11.5. Right to Data Portability

You have the right to request the transfer of your personal information to another organization or directly to you, in a structured, commonly used, and machine-readable format, when it is technically feasible.

11.6. Right to Object

You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes. We will cease processing your personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

11.7. Right to Withdraw Consent

Where the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these GDPR data protection rights, please contact our customer support team at hi@kewb.io. We will respond to your request within one month, as required by the GDPR, and may ask you to provide additional information to verify your identity. If you are unsatisfied with our response or believe that our processing of your personal information does not comply with the GDPR, you have the right to lodge a complaint with a supervisory authority in the EU or EEA.